Refund Policy

Refund eligibility depends on the applicable service terms, payment status and circumstances. This page does not create a guarantee of a refund.

Before requesting a refund

If the issue is technical, contact support with device, player, error and troubleshooting steps already attempted.

Send the order identifier, purchase date, plan and a concise description of the issue through the contact page.

Card issuers, banks, processors or marketplaces may have additional rules and timelines.

Contact support for the current procedure.