IPTV is a method of delivering television and video over internet protocol networks.
Support knowledge base
StarShare IPTV frequently asked questions
Practical answers about the service, players, devices, EPG, network issues, plans and support.
Questions
Frequently asked questions
Clear answers about setup, compatibility, plans and support.
The service supplies credentials or a playlist. The player is the app that loads and displays that data.
Fire TV, Android TV, Google TV, Samsung and LG smart TVs, Android, iPhone, iPad, Windows, macOS and some set-top boxes can use compatible players.
It is a common player login format using a server URL, username and password.
An M3U URL or file is a playlist containing stream entries that a compatible player can load.
Guide data may still be loading, may not be mapped for that channel, or may need a refresh.
Common causes include weak Wi-Fi, packet loss, congestion, overloaded devices, decoder incompatibility, ISP routing or a source-side problem.
No. High speed does not eliminate packet loss, weak Wi-Fi, poor routing or source-side issues.
Many devices support VPN apps. A VPN can improve or reduce performance depending on routing; it does not change content licensing.
That depends on the account connection policy. Ask support how many simultaneous streams are permitted.
No. Catalogs and individual streams can change and event channels can be temporary.
No. 4K requires a 4K source, compatible player/device, display and enough stable bandwidth.
Most players include a refresh/update option in playlist settings.
Some players support recording, but results depend on stream, account, storage and device permissions.
Include device model, player name, affected section and exact error. Do not post passwords publicly.
Review the refund page and contact support with order details; eligibility depends on applicable terms and circumstances.